Privacy Policy
Last Updated: 17th June 2026
## Introduction
DPL Property Services is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect any information you provide when using our website.
## Who We Are
DPL Property Services provides property maintenance and related services to homeowners, landlords, letting agents and commercial clients throughout North West England.
If you have any questions regarding this Privacy Policy, please contact us using the details provided on our Contact page.
## Information We Collect
We may collect and process the following information:
* Name
* Email address
* Telephone number
* Postcode and address information
* Details of services requested
* Information submitted through contact and quotation forms
* Photographs or files uploaded as part of a quote request
* Website usage information collected through cookies and analytics tools
## How We Use Your Information
We use your information to:
* Respond to enquiries and quote requests
* Provide property maintenance services
* Communicate regarding appointments and services
* Improve our website and customer experience
* Maintain business records
* Comply with legal obligations
We will only use your information for legitimate business purposes and will not sell your personal information to third parties.
## Contact Forms and File Uploads
When you submit a contact or quote request through our website, we collect the information you provide, including any photographs or documents uploaded to help us assess the work required and provide an accurate quotation.
## Cookies
Our website uses cookies to improve functionality and understand how visitors use our website.
For more information, please see our Cookie Policy.
## Analytics
We may use website analytics services to help us understand how visitors use our website. These services may collect anonymous information such as pages visited, time spent on the website and device information.
## Data Security
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
## Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations and maintain business records.
## Your Rights
Under applicable UK data protection laws, you may have the right to:
* Request access to your personal information
* Request correction of inaccurate information
* Request deletion of your personal information where appropriate
* Object to certain processing activities
* Request restriction of processing
To exercise any of these rights, please contact us.
## Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
## Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
## Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact DPL Property Services through the contact details provided on our website.